My car was repaired by a shop I’d chosen, and it wasn’t until the repairs were complete that I found out my insurance company didn’t want to pay the full amount of the repairs. My car sat at the shop, completed, for almost a month while I tried to sort things out with the insurance company. During that time, I found out about YVYC, and learned that the shop I chose was a non-contract shop and that was why the insurance company was not cooperating. I ended up contacting an attorney, since my insurance stopped returning my calls, and finally got the repairs paid for so I could pick up my car. I’m grateful I found YVYC to help me understand what I was going through. I found out that Steering isn’t uncommon, but there are solutions.
I’ve used a particular body shop for years; they work for no insurance company, and I trust them with my vehicles. My wife got in a wreck with someone who had Sentry insurance, and they gave us a hard time about getting our repairs done at our local body shop. The insurance refused to pay more than their estimate, which was severely lacking. Reading YVYC made me feel like I wasn’t alone in dealing with this, and helped me to know how to fight back. I ended up having to file in small claims, but an insurance check for the full payment came in the mail for me before a court date was even announced.
I had my daughter’s car towed to a shop of my choice after she got in a bad wreck. Progressive insurance told me they would rather me go to a different shop down the road, as it is one of their preferred shops. Their preferred shop began to call the body shop that had my car, trying to get the vehicle released without my permission and threatening to call the police if the shop didn’t release my car to them. I called my shop to talk to them about what was going on and that Progressive said they did not work well with them. The managers at the shop told me I was being steered and directed me to YourVehicleYourChoice.com. I went on the website and learned what Steering meant and how I didn’t have to stand for it. I thank YVYC for educating me and helping me realize the real problem isn’t me or my repair shop; it’s the insurance companies.
After getting an estimate from a shop and deciding I wanted them to do my repairs, USAA insurance didn’t waste time to tell me that this shop was not one of their preferred. They told me the shop’s rates are too high and that they use OEM parts, while USAA wanted to use aftermarket and recycled parts on my daughter’s vehicle. We stayed with the shop of our choice, but USAA put up a fight in paying this claim, dragging their feet. We realized we were the victims of Steering when we visited YVYC and read up on the subject. Up until then we had no idea this actually happened to people, but thanks to the website we feel like we can better protect ourselves in the future.