Lexus Post Repair Inspection and Diminished Value Appraisal

Make sure your body shop is working for YOU, not your insurance company.

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Thoughts on the Auto Repair Industry

Two collision consulting experts give insight on the auto repair industry and the relationships involved between the vehicle owners, insurance companies and body shops. Take a look into some of their every day thoughts:   All Body Shops and Insurance Companies are Not The Same | by Barrett Smith, Auto Damage Experts, Inc., Florida “I want [...]

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First Party versus Third Party claims

When someone gets in an accident, one of our first thoughts is, “Whose fault was it?” The answer to that determines which type of claim is filed – each which can play out differently for the people involved.   There are two types of auto insurance claims. When you’re in an accident you will either [...]

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Steps on resolving a total loss claim for your vehicle

Your vehicle is totaled. Now what? Vehicles are deemed “total losses” for different reasons – 1. Most states have a total loss threshold where it states a vehicle is totaled if the cost of the damages amount to a certain percentage of the vehicles value. (Economic loss) 2. A repair shop may determine that your [...]

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Sometimes Less is More: How to Avoid an Insurance Adjuster Scam

The light turns red, and you come to an abrupt stop. The car behind you does too and ends up hitting you in the rear. This is your first accident, so now what? First, make sure you and your passengers are OK. Secondly, think before you speak. Sharing too much information with an insurance adjuster [...]

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The Belief that All Vehicles Are Created Equal: Insurance Companies’ Role in Reducing Quality & Service

Picture this: you get in an accident, and your 2012 Porsche Cayenne needs repair. You call the insurance company and it refers, or steers, you to a local body shop. They call it their “preferred” shop, leading you to believe that somehow it has some special criteria that will offer you a better repair.  Truth [...]

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When Body Shops Rate Insurers

When consumers shop for insurers, we look for those good rates and that friendly local insurance agent who we know will have our back come an emergency. The thing we often don’t realize is that that friendly insurance agent is not the person who handles our claim. Once a claim is filed, it is sent [...]

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When negotiations are done behind a customer’s back…

This is what insurance companies and body shops are doing behind the scenes when discussing or negotiating the repairs to your vehicle!  Guess who wins, most of the time? The video is funny, but yet so true. Click the link below to watch! Vendor-Client Relationship

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OEM vs. Aftermarket Replacement Parts Part II

OEM vs. Aftermarket Replacement Parts Part II

Last week, I talked about the general difference between OEM and aftermarket replacement parts and the issues that can arise when your body shop uses aftermarket parts to repair your vehicle. Using an aftermarket part to replace the original part on your car can cause serious issues not only to the way your car operates, [...]

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OEM vs. Aftermarket replacement parts

OEM vs. Aftermarket replacement parts

So you’ve been in a fender bender and you take it to the shop that your insurance company suggested. Naturally, the shop is going to try to make the repairs to your car as cheaply as possible because that is what they are obligated to do per contract with the insurance company. That’s best for [...]

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